Privacy Policy
Last Updated: January 1, 2023
1. Introduction
Iotamine Cloud Services ("Iotamine", "we", "us", or "our") is committed to protecting the privacy of our customers and visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services (collectively, the "Services").
By using our Services, you consent to the data practices described in this policy. If you do not agree with our policies and practices, please do not use our Services.
2. Information We Collect
We collect several types of information from and about users of our Services, including:
Personal Information
- Contact information (name, email address, phone number)
- Billing information (payment details, billing address)
- Account credentials (username, password)
- Government-issued identification (for verification purposes)
Technical Information
- IP address, browser type, and operating system
- Usage data (pages visited, features used, time spent)
- Device information (hardware model, mobile network)
- Log data (server logs, error reports)
Customer Content
We process the data you store or process using our Services ("Customer Content") in accordance with our Terms of Service. We do not access or use Customer Content except as necessary to provide the Services or as required by law.
3. How We Use Your Information
We use the information we collect for various purposes, including:
- To provide, maintain, and improve our Services
- To process transactions and send related information
- To respond to customer service requests and support needs
- To verify your identity and prevent fraud
- To send technical notices, updates, and security alerts
- To monitor and analyze usage trends and preferences
- To personalize and improve our Services
- To comply with legal obligations and enforce our policies
We will not use your personal information for purposes incompatible with those described in this Privacy Policy without first notifying you and, where required, obtaining your consent.
4. Sharing of Information
We may share your information in the following circumstances:
Service Providers
We engage third-party companies and individuals to facilitate our Services ("Service Providers"). These Service Providers have access to your personal information only to perform tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Business Transfers
If we are involved in a merger, acquisition, or asset sale, your personal information may be transferred. We will provide notice before your personal information is transferred and becomes subject to a different privacy policy.
Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas).
Consent
We may share your information with your consent or at your direction.
5. Data Security
We implement appropriate technical and organizational measures to protect the security of your personal information, including:
- Encryption of data in transit and at rest
- Regular security audits and vulnerability testing
- Access controls and authentication mechanisms
- Employee training on data protection
Despite our safeguards, no security measures are perfect or impenetrable. We cannot guarantee the absolute security of your information. You are responsible for maintaining the secrecy of your account credentials.
6. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
When determining retention periods, we consider:
- The nature of the personal information
- The purposes for which we process it
- Legal obligations to retain the data
- Statutes of limitations for potential claims
Upon expiration of the retention period, we will securely delete or anonymize your personal information.
7. Your Data Protection Rights
Depending on your location, you may have certain rights regarding your personal information, including:
- Access: Request copies of your personal information
- Rectification: Request correction of inaccurate information
- Erasure: Request deletion of your personal information
- Restriction: Request restriction of processing
- Portability: Request transfer of your data to another service
- Objection: Object to certain processing activities
- Withdraw Consent: Withdraw previously given consent
To exercise these rights, please contact us using the information provided below. We may need to verify your identity before responding to your request.
8. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our Services and hold certain information. Cookies are files with small amounts of data which may include an anonymous unique identifier.
Types of Cookies We Use
- Essential Cookies: Necessary for the website to function
- Performance Cookies: Help us understand how visitors interact
- Functionality Cookies: Remember choices you make
- Targeting Cookies: Used for advertising purposes
Managing Cookies
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Services.
9. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
We will let you know via email and/or a prominent notice on our Services prior to the change becoming effective if the changes are material. Your continued use of the Services after any changes constitutes your acceptance of the new Privacy Policy.