Cancellation & Refund Policy

You add funds to your Iotamine account balance in advance. As you use the Services, usage charges are metered hourly and drawn down from that balance. There is no separate subscription or commitment — you pay for the resources you run, for the time you run them.

Your balance can hold two kinds of credit, which are treated differently:

• Paid credit — funds you added yourself through a payment method. Does not expire.
• Promotional credit — sign-up bonuses, referral rewards and other credit we grant at no charge. Has no cash value and may expire (see Section 4).

When usage is charged, promotional credit is consumed before paid credit.

Account credit — paid or promotional — is non-refundable. It has no cash value, cannot be withdrawn or converted to cash, and cannot be transferred to another account. Fees for services you have already used are non-refundable.

We will issue a refund only in the following cases:

• Billing errors. If we charged you in error — for example a duplicate charge, or usage billed for a resource you did not run — we correct it and refund the difference to your original payment method.
• Where required by law. Nothing in this policy limits any refund or cancellation right you have under applicable consumer-protection law.

You can cancel a service or close your account at any time from the dashboard. You can also stop a charge at any time by destroying the resource — billing for that resource stops at the hour it is destroyed.

On cancellation you remain responsible for all usage charges accrued up to that point. We settle those against your balance. Cancelling does not entitle you to a refund of remaining account credit, subject to Section 2.

Promotional credit is forfeited when you close your account.

• Has no cash value and is never refundable or withdrawable.
• Is non-transferable and applies only to the account it was granted to.
• Expires 12 months after it is issued if still unused, and is consumed before paid credit.
• Is limited to one sign-up bonus per person, household, business and payment method.
• May be reduced, withheld or reversed if we reasonably believe it was obtained through duplicate accounts, false information, or other abuse of the offer.

If we terminate or suspend your account for breach of our Terms of Service or Acceptable Use Policy, for fraud or abuse, or for a payment dispute or chargeback, any remaining account credit — paid and promotional — is forfeited, and no refund is due.

Non-payment is handled on the fixed timeline in Section 5 of the Terms of Service, not as immediate termination.

If you believe a charge is wrong, contact us first — most issues are a billing error we can fix quickly under Section 2.

Opening a chargeback or payment dispute instead of contacting us may result in immediate suspension of your account, forfeiture of your remaining balance, and a permanent bar from the platform. We may also recover any resulting fees and negative balance.

• Account credit is held in your account currency (USD or INR). We do not convert between currencies on top-up or refund.
• Approved refunds go back to the original payment method only.
• Refunds are net of non-recoverable payment-processing fees charged by the payment provider.
• Once approved, refunds are typically completed within 5–10 business days, depending on your bank or card issuer.

We may revise this policy by posting an updated version on our website. Material changes are announced through our website or by email. Your continued use of the Services after a change takes effect is acceptance of the revised policy.

For billing questions, refund requests, or anything about this policy: